In 2009, my son Dimitri joined the firm, he was 22 years old. Dimitri experienced the hard times as well as the re-building we experienced since then. Like myself, he was trained in all the venues of ETC International Freight System. In 2015, we had two directors one day that walked out of our company, as they already had started their own forwarding company & subsequently, we lost several large accounts.
How sudden it hit us, leaving a small family firm with hardly any trained employees, all we could do was fight. We went to bat again and after 6 months of long hours, we stabilized the firm. I was tired & the losses were affecting my own welfare so in 2015 I retired & gave Dimitri ownership of ETC International Freight System. To this day, Dimitri stays in high gear & is responsible for $1.8 M in added sales with 40% in gross margins, which is phenomenal! I am now the Senior Managing Consultant & work closely with them. In my capacity, I offer consulting services to small to mid-size companies. Also, as an avid mountaineer, I continue climbing mountains throughout the USA & abroad.
We’re now a second-generation business about to celebrate 35 years of business and are happier than ever. Under Dimitri’s auspices, our family owned business is more prepared than ever to make a difference in our lives as well as our customers’ shipments. To conclude here, we want to express our most sincere thank you to our customers, especially the ones that have been helping us since the early years by entrusting their goods to our dedicated staff.
Tempus Fugit (time flies), 6 years into ownership, Dimitri has made this company at his own image, lean & light on his feet. The Midas touch, acquiring new customers, and holding onto our old customers, growing over the years with them. Despite Covid-19, our essential business is shipping among all kinds of commercial & industrial goods is also responsible beyond exports with imports of PPE & food cargoes. Modernizing the company with software tracking shipments, handling in-house customs clearance, 3PL, trucking & offering our customers complete logistics (Door to Door) with one goal in mind; to mainstream the shipping, clearing & distribution processes, cutting down on the middleman, and costs.
In the recent past to our present days, the shipping, port, terminal, trucking industries have seen unprecedented backlogs with costly delays. Our entire staff is directed to deal with any problem, sharing information with the customers on real-time, looking for solutions is a daily task, occupying the bulk of workdays. Beyond our perseverance, we are relentless to put our expertise & efforts to work for the benefit our shippers.
Time may be flying, but problems can stay still for too long! Problem-solving is utterly important, good software take a second row to those special individuals who make the wheel turn.
— Reid Malinbaum, Founder